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Home Latest KEDCO explains reasons for customers’ complaints on power supply
KEDCO explains reasons for customers’ complaints on power supply

KEDCO explains reasons for customers’ complaints on power supply

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KEDCO explains reasons for customers’ complaints on power supply

Following complaints from customers on unstable power supply, low current and rampant transformer failure, the Management of Kano Electricity Distribution Company (KEDCO) has explained reasons for such complaints.

According to the Management, the complaints are as a result of overload on transformers through illegal connections to feed people who are not recognized in KEDCO’s distribution network.

The activities of this group sabotages efforts to give customers full current as they have not been captured as genuine energy consumers, hence sharing the supply meant for genuine customers.

Some of the complaints are also as a result of the activities of vandals and meter bypassers.

The activities above translate into all these complaints from customers and this is why we are calling on our numerous customers not to allow any unauthorized persons to tamper with our connections or networks in your area.

In this regard, for customers to continue to enjoy free flow of power supply/ distribution, the public needs to support KEDCO through timely reporting of suspected attempts to vandalize, bypass or do illegal connections.

We are committed to the satisfaction of our customers and we need your supports to further guarantee that satisfaction.

Signed:
Ibrahim Sani Shawai
Head, Corporate Communications, KEDCO

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