CBN refunds N82m to Katsina bank customers
49 people get bank refund of N82m from CBN in Katsina
The branch of Central Bank of Nigeria (CBN) in Katsina says it facilitated the refund of no less than N82.04 million to 49 customers of commercial banks in the state in 2019.
This was disclosed to newsmen by Dahiru Usman, Controller in charge of CBN Katsina branch, on Saturday while reviewing the achievement of the bank in 2019
According to him, the refund arose from 57 complaints received by the apex bank during the time under review.
Usman explained that most of the complaints centred on Automated Tenant Mechine (ATM) dispense errors, wrong transfers, failed transfers, fraud among others.
He said that 49 of those cases were resolved while eight were still pending.
“In overall, the total sum of N82.04 million was refunded to the complainers while N1.40million was lost to cyber crimes and e-fraud cases during the period under review.
“We urge commercial banks to intensify efforts in sensitizing their customers in order to curb the menace of cyber crimes,” the controller said.
Usman said that the sensitisation would help in protecting customers and boost their confidence in the financial system.